Last updated 14 April 2025
When you contact us via www.herbertandwebster.co.uk we collect some personal information so that we can get back in contact with you. To improve our website experience, we use services like Google Analytics, which collects anonymous browsing information such as the most viewed pages on the website. We may occasionally use cookies to remember your details to pre-populate your details in forms.
We will only send you email newsletters or marketing messages by email if you have asked for them or if they are necessary for us to fulfil our obligations to you (for example, updates for the products or services you have purchased from us). You can stop receiving them at any time. If you have any questions about the data we have on you, including to verify it is accurate, please contact us.
This Privacy Policy explains how Herbert & Webster uses information you provide to us or that we collect about you, and how we collect it.
Information that relates directly to you, such as your name and email address. We collect information about you when you fill in a contact form on the site. When you submit a contact us form, we ask you for your full name, email address and telephone number. Occasionally we may ask you for other details for the purpose explicitly stated on the form on the website.
If you complete a contact us form via the website, we may contact you by email or phone. You can change your communication preferences by getting in contact with us either by phone or email.
Information that does not directly identify you, such as your browsing behaviour on herbertandwebster.co.uk. Through the use of cookies, we may collect data on the pages you have viewed, information about your computer, including where available your operating system, browser version, domain name and IP address, and details of the website that you came from.
When you access the website we might store and use your information to:
You agree that we may disclose to any regulatory authority to which we are subject, and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.
We will collect information about you in order to provide you with the services for which you engage us.
We always endeavour to provide a substantial and meaningful explanation of the scope and the purpose for which we are collecting your information at the point at which it is collected, as well as providing you with the means to freely grant, or withdraw, your consent for us to collect and store your information, and to use it to contact you where applicable.
Occasionally we may ask for your permission to share your information with third parties we work with to offer you relevant information, products or services by email. This will be explained at the point at which your information and consent is collected, and your consent can be withdrawn at any time.
We want to ensure that the personal information we hold about you is accurate and up to date. To see what personal information we have collected from you, you may correct, update, amend, delete, remove or deactivate it by emailing info@herbertandwebster.co.uk.
You have the right to access information held about you. If you wish to receive a copy of any personal information we hold, please email your request to info@herbertandwebster.co.uk.
How long do we keep your data? We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain your data for statistical purposes. This information will not be used for any other purpose.
A cookie is a small file containing a piece of information (a string of letters and numbers that acts as an identifier) that is placed on your browser when you visit certain websites. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Types of cookies we may use:
For full detail on the cookies we use and how to control them, please see our Cookie Policy.
Our site contains links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take reasonable steps to keep your personal data up to date throughout our relationship.
We are also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
There are minimum periods during which we have a legal obligation to retain your records. We reserve the right to retain data for longer where we believe it is in our legitimate interest to do so.
You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please get in contact using the details below. If you would also like more information, or have any questions or comments relating to our privacy policy, please contact one of our Operations team.
Address: Herbert & Webster, Marlow Place, Station Road, Marlow, SL7 1NB
Email: info@herbertandwebster.co.uk
Telephone: 01628 969 525