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Herbert & Webster – Privacy Policy

Summary 

When you contact us via www.herbertandwebster.co.uk we collect some personal information so that we can get back in contact with you. To improve our website experience, we use services like Google Analytics, which collects anonymous browsing information such as the most viewed pages on the website. We may occasionally use cookies to remember your details to pre-populate your details in forms.

We’ll only send you email newsletters or marketing messages by email if you’ve asked for them or if they are necessary for us to fulfil our obligations to you (e.g. updates for the products or services you have purchased from us) – you can stop receiving them at any time. If you have any questions about the data we have on you, including to verify it is accurate please contact us. 

This Privacy Policy explains how Herbert & Webster uses information you provide to us or that we collect about you and how we collect it.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Information that relates directly to you such as your name and email address

We collect information about you when you fill in a contact form on the site. When you submit a ‘contact us’ form, we ask you for your full name, email address and telephone number. Occasionally we may ask you for other details for the purpose explicitly stated on the form on the website.

If you complete a ‘contact us’ form via the website we may contact you by email or phone. You can change your communication preferences by getting in contact with us either by phone or email. 

Information that does not directly identify you such as your browsing behaviour on herbertandwebster.co.uk

Through the use of cookies, we may collect data on the pages you’ve viewed, information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from.

HOW WE USE INFORMATION 

When you access the website we might store and use your information to:

You agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients. 

YOUR PERMISSION TO BE CONTACTED

We always endeavour to provide a substantial and meaningful explanation of the scope and the purpose for which we are collecting your information at the point at which it is collected, as well as providing you with the means to freely grant, or withdraw your consent for us to collect and store your information, and to use it to contact you where applicable.

Occasionally we may ask for your permission to share your information with 3rd parties we work with to offer you relevant information, products or services by email. This will be explained at the point at which your information and consent is collected, and your consent can be withdrawn at any time.

ACCESS TO YOUR INFORMATION AND CORRECTION

We want to ensure that the personal information we hold about you is accurate and up to date.

To see what personal information we have collected from you, you may correct, update, amend, delete/remove, deactivate it by emailing info@herbertandwebster.co.uk

You have the right to access information held about you. If you wish to receive a copy of any personal information we hold, please email your request to info@herbertandwebster.co.uk

How long do we keep your data? – We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

COOKIES

A cookie is a small file containing a piece of information (a string of letters and numbers that acts as an identifier) that is placed on your browser when you visit certain websites. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. 

Types of cookies we may use:

 Essential cookies: We use Google Tag Manager to manage many of our analytics and third-party cookies.

Analytics cookies anonymously remember your computer when you visit the website. They keep track of, for example, the number of visitors who browse the website, their browsing patterns, which country they are in and what devices is used to visit the website. We might use that information to target advertisements to you on our and other websites. 

Other third-party cookies: Other organisations may also set their own cookies in order to anonymously track your engagement and interaction with their products and services on the website.

OTHER WEBSITES

Our site contains links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

CONTACT

If you want more information or have any questions or comments relating to our privacy policy please contact one of our Operations team.

Address: Herbert & Webster, John Eccles House, Robert Robinson Avenue, Oxford, OX4 4GP

Email: info@herbertandwebster.co.uk

 Telephone: 01865 407755